Return & Refund Policy

Effective Date: August 6, 2026

At HealthGain Ayurveda, we are committed to delivering genuine Ayurvedic wellness products in perfect condition. Every order is carefully packed and quality-checked before dispatch.

As our products are health and wellness products, we maintain a strict Return & Refund Policy to ensure product safety, hygiene, and customer satisfaction.

Eligible Returns

Returns are accepted only in the following cases:

  • You received a wrong product.
  • The product was damaged before delivery due to shipping or transit.
  • A product is missing from your order.

No other return requests will be accepted.

Return Request

A return request must be raised within 48 hours of the product being delivered.

To process your request, the following details are mandatory:

  • Order ID
  • Customer name and contact number
  • Clear photographs of the product, outer packaging, and shipping label
  • A brief description of the issue

Requests submitted after 48 hours of delivery or without clear photographs cannot be processed.

Return Pickup

Once your request is verified and approved, HealthGain Ayurveda will arrange a return pickup wherever courier pickup service is available.

The returned product must be:

  • In its original packaging
  • Unused and unopened
  • Returned with all labels, accessories, and invoice (if applicable)

Replacement & Refund Policy

Damaged Products

If you receive a product that was damaged during shipping:

  • We will provide a replacement product after verification.
  • Refunds are not provided for damaged products.
  • If replacement is not possible due to courier service unavailability or delivery limitations, a refund will be issued instead.

Wrong Product Delivered

If you receive the wrong product:

  • The incorrect product will be picked up.
  • A replacement of the correct product will be shipped.
  • If replacement is not possible, a full refund will be processed.

Missing Product

If any product is missing from your order and the claim is verified:

  • The missing product will be shipped to you.
  • If reshipment is not possible, a refund for the missing product will be issued.

Non-Returnable Products

The following products are not eligible for return or refund:

  • Products received in good condition.
  • Opened, used, or partially consumed products.
  • Products requested to be returned due to change of mind.
  • Products returned because of personal preference or taste.
  • Incorrect orders placed by the customer.
  • Products damaged after delivery due to customer handling.
  • Any return request made after 48 hours of delivery.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Damaged Package at Delivery

If the outer package appears tampered with or severely damaged at the time of delivery:

  • Take clear photographs before opening the package.
  • If possible, refuse the delivery.
  • Contact our customer support immediately.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Email: info@healthgainayurveda.com

Business Hours: Monday to Saturday, 09:30 AM – 6:30 PM (IST)

We strive to resolve all genuine customer concerns as quickly and fairly as possible.